FAQ

HOW CAN I PLACE AN ORDER?

Orders can be made online or by telephone at our Sydney store. The Sydney studio team is available to help from 9am-5pm Mon-Fri on 02 9516 5643.

WHEN WILL MY ORDER BE SHIPPED?

We endeavour wherever possible to ship orders the next day after the order has been placed (with the exception of orders placed late Friday and on weekends).

Please note in times of high volume (sale periods & holidays) there may be some delays.

WHAT ARE THE SHIPPING OPTIONS 8, TIMEFRAMES?

Standard Post - Approximately 2-7 business days depending on your location in Australia.

Express Post - Approximately 1-4 business days, depending on your location in Australia.

Large Items 1 Freight To Be Quoted - For large, bulky items and furniture pieces we are happy to investigate a delivery cost to your address.

Collect In Store St Peters, Sydney - Why not come and visit us? Collect your order from our Sydney store at 3.02/75 Mary Street, St Peters NSW 2044. We will notify you via email when your order is ready for collection.

International Shipping - We love to see The Society inc range all over the globe! Orders outside of Australia can be placed online for most products. Shipping costs are based on Australia Post Standard and Express international rates.

DO YOU OFFER GIFT WRAPPING?

Who doesn't love to receive a brown paper package all tied up with string? You can tick the Gift Wrapping box on the cart page and leave an optional note for that lucky person.

RETURNS & EXCHANGES

We love our range and hope you do tool But should you wish to return an item, we are happy to offer a refund, store credit or exchange.

If you wish to return an item, please first contact us at hello@thesocietyinc.com.au for more information.

Please note there is a 45 day limit on exchanges & returns. We are unable to offer free shipping for change of mind returns. Shipping for returns is made at your own cost unless the goods arrive damaged or are faulty.

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 02 9516 5643 or hello@thesocietyinc.com.au

PACKAGING

We love to reuse and recycle packaging wherever possible. We try to use only cardboard or recyclables but should extra care be needed for delicate items, we either reuse bubblewrap from parcels we have received or use EnviroBubble. We love using comPOST satchels for small parcels.

We are continually striving to find more sustainable packaging solutions, so if you have any feedback or suggestions we'd love to hear!

CARE INSTRUCTIONS & s
INSTALLATION NOTES

Our hardware has been designed with a consideration for honest & humble materials & their properties. We embrace the imperfections, patinas and variations that are intrinsic to the underlying importance of craftsmanship within India.

If cared for correctly they will only get better with age! Please read the product descriptions carefully for any care instructions that may apply.

When needed, we provide screws that complement the hardware to truly make it sing. Screws aren't self-tappers so we recommend pre-drilling a pilot hole when installing.

Due to the hand-beaten nature of some of our hardware range, dimensions & form may vary slightly. We recommend pre-measuring each fitting individually before fixing.

For products made of ceramic or powder coated white steel, we strongly recommend installing by hand with a screwdriver. These finishes are prone to chip & crack with harsh handling.

Warehouse 3.02 75 Mary Street St Peters 2044
612.9516.5643
Monday - Friday 10am-4pm